HELP CENTER
Order Support
For any order-related queries, updates, or support, please contact us via email. Our team will assist you with order status, delivery updates, or any concerns.
Email Support: zyvrafashion.store@gmail.com
Frequently Asked Questions (FAQ)
1. What Is The Delivery Time?
Delivery usually takes 5–8 working days depending on your location.
2. Will The Product Quality Match The Images?
Yes. All our products go through strict quality checks before dispatch. Minor color variations may occur due to screen brightness or lighting differences.
3. Is Return Available?
Yes, returns are available within 3 days of delivery for eligible products.
4. When Is Exchange Allowed?
Exchange is allowed in case of:
- Wrong product delivered
- Wrong size
- Manufacturing defect
5. Is Cash On Delivery (COD) Available?
Yes, Cash On Delivery is available on most products, subject to serviceability.
Shipping Policy
Processing Time
Orders are dispatched within 1–2 working days after confirmation.
Delivery Time
- Metro Cities: 4–6 days
- Other Cities: 5–8 days
- Remote Areas: 7–10 days
Shipping Charges
- Prepaid Orders: Free
- Cash On Delivery: Free
Return & Exchange Policy
Return Eligibility (Within 3 Days)
- Product must be unused
- No stains, perfume, or damage
- All tags must remain attached
- Return can be requested without a video. However, for a smoother and more secure return process, an unboxing video is recommended.
Refund Amount
Refund amount is calculated after deducting applicable logistics and handling charges. The final refund may vary depending on return location and order value.
Exchange Policy
- Size issue
- Wrong product delivered
- Manufacturing defect
Refund Mode
Refunds are credited to your bank account or UPI within 2–5 working days after approval.
Terms & Conditions
- Prepaid orders cannot be cancelled once dispatched.
- If Cash On Delivery orders fail multiple times (2–3 attempts), COD may be temporarily disabled for that customer.
- Product colors may slightly vary due to screen resolution and lighting conditions.
- ZYVRA reserves the right to update policies anytime without prior notice.
Customer Support
Email: zyvrafashion.store@gmail.com
Instagram: Instagram (Coming Soon)
Support Hours:
Monday to Sunday – 10:00 AM to 7:00 PM